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Simone Ibba
5.0
Italien•
11:59 AM (GMT+02:00)
Italienisch
3
21
Italienisch
3
21
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Spricht
Italienisch
Muttersprachler
,Englisch
C1
,Französisch
A2
,Spanisch
A2
Probelektion
Einmalig, 30 MinutenLehrkraftstatistiken
Sehr schnell 
vor 2 Jahren 
100.00%21 
7.0 im Durchschnitt
5.0 Zeitplan
Lehrerfahrung
Anfänger / Anfängerin
Grundkenntnisse
Fortgeschritten
Selbstständige Sprachverwendung
Fachkundige Sprachkenntnisse
Ausgezeichnete Kenntnisse
Lebenslauf
Bildung
2009 - 2011
Arbeitserfahrung
2020
English Second Language Tutor
International English Centre - Quartu, Italy, Sardinia
Taught variety of classes, in specific: - Teens collective: Using the approved curriculum prepared the student to reach the language skills required by the course. Through these lessons, the students were able to review the preparation they had done by using the digital resources provided. - Coached the students to better understand the grammar principles and use the principles learnt in meaningful situations/conversations.
2019 - 2020
Qualty Specialist
Kiwi.com - Brno, Czech Republic
-Listen to customer support calls throughout the day and score the calls based on set parameters for process adherence. - Coordinate calibration meetings to align processes across all sites. - Coordinate with QA Manager - Cooperate with other departments
2018 - 2019
Senior Customer Service Agent with Italian Language
Kiwi.com - Brno, Czech Republic
-Communicate directly with customers via phone call, email or chat and help them in their travels; - Apply the company processes to help the customers with their enquiries; - Provide high-quality customers' service. - Kiwi guarantee specialist: reply to enquires from the passengers stranded at the airport due to delays, cancellations or force majeure; provide, within the limits of the Kiwi guarantee suitable alternatives to allow the passengers to get to their final destination; within the Kiwi guarantee book flights and hotels. - Walker/SME during the gradbay week for new-hired Cs training.
2018 - 2019
Insegante di Italiano per stranieri(volunteer)
The church of Jesus Christ LDS - Cagliari, Italia
Italian as second language tutor. Weekly meeting with people wanting to learn Italian. The purpose of this project is to enable, through language learning, the students to gain confidence in speaking the target language, learn about the culture and customs. In addition this helps the students to integrate with the local community.
2016 - 2018
English Second Language Tutor
International English Centre - Cagliari, Italy
Taught variety of classes, in specific: - Teens collective: Using the approved curriculum prepared the student to reach the language skills required by the course. Through these lessons, the students were able to review the preparation they had done by using the digital resources provided. - Coached the students to better understand the grammar principles and use the principles learnt in meaningful situations/conversations.
2014 - 2016
English Second Language Tutor/Language Department Lead Teacher
England MTC - Chorley, UK
- Responsible every six weeks to teach a new group of English learners to a high level using the curriculum provided ensuring they learn the appropriate language skills and prepare them to serve in their assignment. - Provided instruction, direction, counsel, feedback, and training using the approved curriculum. - Directed students in planning and accounting for their learning and implement direction and training from the Teacher Supervisors and Director of International MTC’s. - Supervised a team of up to 17 teachers; - assigned to supervise specifically the language department: English as second language, Greek as second language and German as second language. - Organised training for the entire workforce based on student feedback and personal observations. - Held meetings with the members in my department to communicate expectations and motivate them. - Co-ordinated shifts of team members. - With the Manager, interviewed candidates to fill positions.
Zertifizierungen
2016 - 2016
Beispielvideos
