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Verbling wants to steal me a class?

21 days ago
Hello, did you experience that on Monday 16th January you were unable to access the platform due to a technical problem with Verbling?

Neither my teacher nor I were able to give the class, because the system was suspended for 30 minutes.

When I complained, the Verbling team reimbursed me for the class in credits on the website, and I had to pay for a minimum of 5 classes to be able to recover the class I had already paid for.

Have you been told the same thing? It doesn't seem normal to me that if I have paid for a class I can't take it because of Verbling's technical problems.

I am looking for legal help to solve this.
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common.languages.
Spain
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