Take a time off from verbling - how can I give back all the package credits to my students?

il y a 10 mois

Hi everyone. 

Currently, I'm planning to take time off from verbling from end of this month. (Not sure when I will be back at this moment so I would just tell my students that I will quit)

I have a question.

If my student doesn't finish the package before I deactivate my account, I want to give back all the money she paid in advance. 

To give back all the credits, what process I need to go through?

I want to inform my student that I'm quitting before I deactivate my account and want to explain they will get their money back for the unfinished lessons. 

I tried to find how to by myself but couldn't find the info and also the verbling support hasn't responded to me for days. 

Hope someone could help! 

Thank you,
Eriko