Useful Telephone Phrases

Making Contact:
Hello/ Good morning/ Good afternoon

This is Martin Smith………

Could I speak to………..

I’m trying to contact…………

Giving more information:

I’m calling from Lloyds Bank London, I’d like to speak to Ms Fallow…..

I’m calling on behalf of Mr Johnson…..

Taking a call:

Martin Smith speaking, (how can I help you?)

Asking for a name or information:

Who’s calling,

Where are you calling from?

Asking the caller to wait:

Could you hold on please.

Hold the line please.

Just a moment.


Thanks for holding, I’ll put you through.

Giving negative information:

I’m afraid the line’s busy

I’m afraid she’s in a meeting/out of the office

I think you’ve got the wrong number

Telephone problems:

I’m sorry, I don’t understand. Could you say that again, please?

I’m sorry, I can’t hear you very well.

Could you speak up a little, please?

I’ve tried to get through several times but it’s always engaged.

Could you spell that, please?

I’m sorry could you speak a little more slowly, please

Taking a message:

Can I take a message?

Would you like to leave a message?

Can I give her a message?

I’ll tell Mr Smith you called.

I’ll ask her to call you as soon as possible

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