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Logging in and out of a class

2 months ago
I had a free trial lesson today, and there was issues with the student's camera. She suggested logging out to and returning to see if this would work. I said wait for 10 minutes and we will try then. I said I would log out and come in again - but once I did, I could not get back in ! I never had to do this before and thought it would be easy. Can you return to an open lesson once you leave, no? I continued to message her and that was OK but i thought it would just be a case of going to her name or my schedule and opening again !