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no video of the student but it isn't there intention.

a year ago
Hello, I would like to ask the teachers if you also experienced that you can't see your student in your lesson class? They keep trying but still the video is not working, but they can see and hear me clearly. This happened many times for different student of mine and I know that it is not their intention because all of them are so polite. I am very worried about this problem, because I also wanted to see them because most of them are my new student. What do you think should my students need to do, to make their video working?