Cross cultural communication can often lead to miscommunication. Language is perhaps the biggest land mine where this is concerned . Even the best translations can fail to convey the right meaning. So learning the the nuances of the English language can help to avoid pitfalls when communicating. So one key point to remember is tone . Although we cannot use intonation or body language in our written communications, we can convey a certain meaning or 'tone' by the words we choose in our message.