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Problems connecting student and teacher

5 years ago

I am having problems connecting with the student. We are both online, both with internet and it is saying to both of us we are in the class and need to wait for the other to appear, and yet it is not connecting us with the video and audio.

I had this problem once yesterday and now once today. Though sometimes with other classes in between it has been ok.

Is this something to do with the new space, or is it something the student is doing wrong or that I am doing wrong?

Any suggestions?