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TECHNICAL ISSUES: Troubleshooting Tips!

4 months ago

We realize that, from time to time, technical issues may arise with your lessons, so we wanted to take a moment to outline the best steps to take in order to have your issues resolved as quickly and efficiently as possible:

1) To avoid most issues, before starting any lessons on Verbling please close all other programs and browser tabs that are using (or might use) the camera/microphone (e.g. YouTube, Skype, Zoom, WhatsApp web etc.). Then, relaunch browser.

2) If that doesn't work, try switching to a different browser (remember: only Chrome and Firefox are fully supported by Verbling, so it's a good idea to have both installed, just in case).

3) If the error persists, try shutting down/rebooting your computer completely.

4) If the issue is still not resolved, please take a screenshot of the browser code (both student AND teacher whenever possible) by right-clicking and choosing "Inspect" and then choosing the "Console" tab, so that Verbling Support may investigate and properly diagnose the issue:


5) In addition, please always include the link to the lesson/lesson ID, so that we can see exactly what went wrong.

6) Then send all that information to Verbling Support so that they can investigate and take the necessary steps:

https://support.verbling.com/hc/en-us/requests/new


Thank you for your cooperation and patience! 🙏🏼



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