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The art of confrontation

2 years ago
You know those situations when an innocent discussion about a topic can become 'heated'? We've all had the discussion that becomes a confrontation. What is your strategy for handling this?
I try to be open minded, after all, everyone is entitled to their opinion.
I will really listen to the other side so I can at least understand their view, even if I don't agree with it.
I explain my believes or feelings as clearly as I can but am prepared for alternative responses.
Above all the language you use when discussing and giving your opinion, or questioning others, is the most important thing in a confrontation. Actually the most important thing is putting whatever it is in perspective and agreeing to disagree!
What are your thoughts or experiences of this?