London Front of House Trainer
PizzaExpress UK - London
With 470 branches throughout the UK and over 60% located in London. For seven years, I was responsible for the training delivered to staff within the City and West End branches, the company’s key performing restaurants. Staff ranged from new Regional Operations Managers to Waiters joining the company. Located in the West End, I was required to deliver workshops and branch visits to hundreds of employees relaying major and minor company changes, menu modifications, product knowledge, developing the employees’ key skills such as upselling, customer service, and health and safety etc. Finally, implementing a companywide “how to” innovation which consisted of detailed laminated cards issued to each branch, outlining step-by-step company standards, steps-of-service, product information, product portioning among others.